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Meta : Return Policy

We hope you are delighted with your order. However, if you are not happy with a product you will have 14 days from receiving your order to notify us.

To start a return, you can click the link. Items sent back to us without first requesting a return will not be accepted. Return postage is to be paid by the customer, this is deducted from the refund amount received at a fixed rate of £3.95. You can always contact us for any return question at online.shop@crisis.org.uk