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Return Policy

We hope you are delighted with your order. However, if you are not happy with a product you will have 14 days from receiving your order to notify us.

To start a return, you can click the link. Items sent back to us without first requesting a return will not be accepted. Return postage is to be paid by the customer, this is deducted from the refund amount received at a fixed rate of £3.95.

You can always contact us for any return question at online.shop@crisis.org.uk

CRISIS BRANDED MERCHANDISE

Items brought from Crisis' Merchandise range are customer made and not refundable. This does not affect your statutory rights. 

FURNITURE FROM CRISIS

Please ensure that you are satisfied with your decision before you commit to buy. We cannot accept returns due to change of mind, but can refund if the item arrives as faulty, not as described or damaged if contacted within 28 days from delivery date. 

To request a furniture refund please contact ben.lunt@crisis.org.uk