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Delivery

COST

We charge a postage and packing fee to cover the costs of sending you your products. This allows more money to go towards our work to end homelessness.

Each delivery is a fixed fee of £3.95 or FREE delivery is available on all orders over £50 excluding furniture and merchandise collections.

Items bought from our 'Crisis Branded Merchandise' range are produced and distributed via a third party supplier and incur their own delivery charges outside of our normal rates.

Please see terms and conditions page for further information.

FURNITURE FROM CRISIS

Please see each product listing for estimated delivery price

Delivery cost will depend on your location (Mainland UK only). Please message ben.lunt@crisis.org.uk to gain an accurate quote on postage to your address. Invoices for postage will be sent separately following your purchase.

DISPATCH

We aim to dispatch all orders within 3-4 working days, however during busy periods this time frame may be extended.

DELIVERY

All goods are sent by Royal Mail 48 tracked delivery. Once the item has been dispatched this can take 4-6 working days. You will receive a notification once your item has been dispatched, if a valid email address is provided at checkout.

FURNITURE FROM CRISIS

Please note that products from Furniture from Crisis collection have different delivery terms.

We send a van nationally every other Wednesday, with delivery from this point taking 1-3 days (including Saturday), depending on your location. Please send us a message to check delivery timings for an accurate estimate! Some more local items will be dispatched much quicker

PACKAGING

Our packaging is 100% recyclable, eco-friendly and sustainably sourced so please reuse or dispose of them correctly to reduce the impact on the planet. We are currently following government guidelines when handling merchandise and packing orders.

CRISIS BRANDED MERCHANDISE

All Crisis branded merchandise is produced and fulfilled via a third party supplier from their textile remanufacturing centre and will incur their own delivery charges outside of our normal rates. Purchases will arrive separately in recycled paper packaging.