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Delivery

COST

We charge a postage and packing fee to cover the costs of sending you your products. This allows more money to go towards our work to end homelessness.

Each delivery is a fixed fee of £3.95 or FREE delivery is available on all orders over £50.

Items brought form our 'Merchandise' range are produced and distributed via a third party supplier and incur their own delivery charges outside of our normal rates.

Please see terms and condition page for further information

DISPATCH

We aim to dispatch all orders within 3-4 working days however during busy periods this time frame may be extended.

DELIVERY

All goods are sent by Royal Mail standard delivery. Once the item has been dispatched this can take 4-6 working days. You will receive a notification once your item has been dispatched if a valid email address is provided at checkout.

PACKAGING

Our packing is 100% recyclable, eco-friendly and sustainably sourced so please reuse or dispose of them correctly to reduce the impact on the planet. We are currently following government guidelines when handling merchandise and packing orders.

BRANDED MERCHANDISE

All branded merchandise is produced and fulfilled via a third party supplier from their textile remanufacturing centre and will incur their own delivery charges outside our normal rates. Purchases will arrive separately in recycled paper packaging.