Returns and exchanges

To start your return, enter your order number and email address or phone number

How do I return?

When returning an order placed on eBay please return via the eBay site using their return process

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original inner packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There is £5.22 excl VAT charge for return.
  • Original shipping charges are non-refundable
  • The £5.22 excl VAT charge for return will be deducted from your refund. 

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

ENDING HOMELESSNESS

Inspiring pre-loved finds that look good, feel good and do good.