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Each delivery is a fixed fee of £4.95 or FREE delivery is available on all orders over £75, excluding purchases from our Third Party Suppliers. Please check our delivery page for more information.

We aim to dispatch all orders within 3-4 working days.

All clothing and accessories goods are sent by Royal Mail Tracked 48 delivery. Once the item has been dispatched this can take 3-4 working days. You will receive a notification once your item has been dispatched if a valid email address is provided at checkout.

Read more about delivery here.

We hope you are delighted with your order. However, if you are not happy with a product you will have 14 days from receiving your order to notify us.

To start a return, you can click the link. Items sent back to us without first requesting a return will not be accepted. Return postage is to be paid by the customer, this is deducted from the refund amount received at a fixed rate of £5.22 excl VAT.

You can always contact us for any return question at online.shop@crisis.org.uk

Read more about returns here.

Crisis UK is the national charity for people experiencing homelessness. We help people out of homelessness and campaign for the changes needed to solve it altogether.

Supporting people experiencing homelessness informs all areas of our work - from our services, to our cutting-edge research and the political changes we campaign for.

By understanding the immediate pressures of homelessness, as well as the wider societal pressures that push people into homelessness in the first place, we can solve homelessness for good in Great Britain.  

Find out more by visiting: www.crisis.org.uk